Refund policy
At Todifana, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return eligible items in accordance with the policy below.
Return Period
You may request a return within 14 days from the date you receive the last item in your order.
Return Eligibility
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories, manuals, and any promotional items received with the purchase.
Free Return Shipping
We provide free return shipping for all eligible returns.
After your return request has been approved, we will provide instructions for returning your item.
Non-Returnable Items
The following items cannot be returned unless they are defective or delivered incorrectly:
- Gift cards.
- Digital or downloadable products.
- Personalized or custom-made items.
- Opened hygiene or personal care products where returns are restricted for health reasons.
- Products damaged through misuse, negligence, or normal wear and tear.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photos of the item and its packaging.
We will review your request and, where appropriate, offer a replacement, exchange, or full refund.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Exchanges
Exchanges are available for eligible products, subject to stock availability. Please contact us before returning an item if you wish to request an exchange.
Order Cancellations
Orders may be cancelled before they have been processed or shipped.
If your order has already been shipped, it may be returned after delivery in accordance with this policy.
Contact Us
If you have any questions about returns or refunds, please contact us:
Todifana
Email: contact@todifana.shop
Phone: +49 711 93329040
Address: Johannesstraße 49, 70176 Stuttgart, Germany